Power of the blog. BT wrote to me minutes after blogging

With this... It's a shallow win.

Our records show that you have an outstanding enquiry with BT's e-Customer Services team.

We are currently experiencing exceptionally high volumes of emails, hence the extended delay in responding to your enquiry. Please accept our sincere apologies for any inconvenience caused.

While waiting you may have called us to discuss your enquiry, or found what you need on BT.com and no longer require an email response. If however, you still do require assistance, please let us know by replying with 'Please Action Urgently' on the Subject line.

If you do still need our help, please be reassured that we have increased the number of customer services advisors working on email enquiries and will be in touch as soon as possible.

Thank you for your patience during these extremely busy times.

Sincerely
BT eCustomer Services team